Offers a 12-month warranty on products, excluding those with express warranties listed, accessories or bonus gifts, and damage due to wear, improper assembly, abnormal use, lack of maintenance, or external packaging damage, subject to Australian Consumer Law.
Electrical components including solar: 1 year
Rotomoulded components: 10 years
Fibreglass/Porcelain/Polymarble components: 3/4/5 years (depending on the specific component)
Toilet seats: 1 year
Ecoflo 100mm fan housing: 5 years
All other components: 1 year
Offers a 12-month warranty on products, excluding those with express warranties listed, accessories or bonus gifts, and damage due to wear, improper assembly, abnormal use, lack of maintenance, or external packaging damage, subject to Australian Consumer Law.
Toilet & all parts: 1 year
Offers a 12-month warranty on products, excluding those with express warranties listed, accessories or bonus gifts, and damage due to wear, improper assembly, abnormal use, lack of maintenance, or external packaging damage, subject to Australian Consumer Law.
Offers a 12-month warranty on products, excluding those with express warranties listed, accessories or bonus gifts, and damage due to wear, improper assembly, abnormal use, lack of maintenance, or external packaging damage, subject to Australian Consumer Law.
Composting toilet chamber and components: 10 years
Pedestals: 5 years
Solid waste baskets: 2 years
SkyVents (Wind directional ventilators): 10 years
Exhaust fan (if installed): 1 year
Solar System (if supplied): 1 year
Electrical components including solar: 1 year
Rotomoulded components: 10 years
Fibreglass/Porcelain/Polymarble components: 3/4/5 years (depending on the specific component)
Toilet seats: 1 year
Ecoflo 100mm fan housing: 5 years
All other components: 1 year
Offers a 12-month warranty on products, excluding those with express warranties listed, accessories or bonus gifts, and damage due to wear, improper assembly, abnormal use, lack of maintenance, or external packaging damage, subject to Australian Consumer Law.
1-year warranty on electrical components and a 5-year warranty on all other components.
Covered by the full 12-month Trelino warranty.
A 12-month warranty is provided from the date of purchase covering factory faults, excluding non-factory damage, misuse, objects outside of specified specs, interference from insects and animals, corrosion/rust, water inside the box, and incorrect installation per the manual, with all products tested before sale and dispatch.
Warranty Coverage
The warranty generally covers defects in materials and workmanship under normal use. It does not cover damages resulting from improper use, normal wear and tear, unauthorised modifications, or external causes such as acts of nature.
Frequently Asked Questions
Do all Eco Off Grid products come with a warranty?
Do all Eco Off Grid products come with a warranty?
Yes. Every product we sell is covered by a manufacturer’s warranty. The coverage and duration vary depending on the brand and product.
How long is the warranty period?
How long is the warranty period?
It differs by brand. Some products have 12 months of coverage, while others (like rotomoulded or composting toilet components) may offer up to 10 years. Check the warranty table or your product’s documentation for details.
What does the warranty cover?
What does the warranty cover?
Warranties generally cover defects in materials and workmanship under normal use. They don’t cover damage caused by misuse, improper installation, lack of maintenance, or normal wear and tear.
How do I make a warranty claim?
How do I make a warranty claim?
Contact us at hello@ecooffgrid.com.au or call 1300 676 523. Provide proof of purchase (e.g., order number) and details of the issue. We’ll assess your claim and help you through the manufacturer’s warranty process.
What happens if my warranty claim is approved?
What happens if my warranty claim is approved?
Depending on the manufacturer’s policy, your product may be repaired, replaced, or refunded in line with Australian Consumer Law.
